What if you could combine the simplicity of project management a la BaseCamp, the power of a BPM platform like Intalio Community Edition and the flexibility of an online reporting and BAM platform like JasperServer Community Edition? That would be great and this is what we did.
eZ Netflow is about combining best in [...]
Posts under ‘BPM’
eZ Netflow Part4: What to expect for Summer09
eZ Netflow Part2: The Process Improvement Cycle
At the time of this writing, Toyota is the largest car manufacturer in the world. Experts will tell you there are multiple reasons behind this success, including new methods of managing total quality and improving on processes every 10 minutes or so. For my part, I keep this explanation by a Toyota senior executive and it goes like this:
“Brilliant process management is our strategy. We get brilliant results from average people managing brilliant processes. We observe that our competitors get average (or worse) results from brilliant people managing broken processes”
So if the Japanese car maker has become such an outstanding model for thousands of companies worldwide
eZ Netflow Part1: Project Pre-Launch Subscription
This is an introduction article about my vision of the soon to be published eZ Netflow project and how this vision may come true while working to get this online service up and running in the shortest time possible. You may want to skip to the end to see an overview of the polished product. [...]
BPO is expanding, so does compliance!
Poised to register an impressive CAGR of more than 12% over the years 2008-2012, the world business process outsourcing (BPO) market is projected to reach about US$975 billion by 2012. The US, with a market share estimated at 53% in 2008, represents the largest BPO market worldwide, while Asia-Pacific, primed to maintain [...]
My turn now!
In this Blog, I will talk about everything around business process outsourcing (BPO), business process management (BPM), customer relationship management (CRM) and anything related to it. Step by step, I will also reveal our motivation in this project and the kind of behind-the-scenes stuff you may be interested to know about. [...]