At the time of this writing, Toyota is the largest car manufacturer in the world. Experts will tell you there are multiple reasons behind this success, including new methods of managing total quality and improving on processes every 10 minutes or so. For my part, I keep this explanation by a Toyota senior executive and it goes like this:
“Brilliant process management is our strategy. We get brilliant results from average people managing brilliant processes. We observe that our competitors get average (or worse) results from brilliant people managing broken processes”
So if the Japanese car maker has become such an outstanding model for thousands of companies worldwide